Product Images / Specifications

Whilst we endeavourer to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a product specifications please let us know.

Payment Method

Online payment can be made using PayPal or Google checkout. We also accept online payment by for Visa, MasterCard, Switch/Maestro, Visa Debit and American Express using our secure server *.

Alternatively, payment can be made by cheque or postal order which should be made payable to Bridge End Images Ltd. We also accept payment via bank transfer; please contact us for further details.

Payment will be taken only in British Pounds. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received.

*Please Note: We can only accept credit card payments for cards registered in the UK.

 Pricing

All retail prices shown are inclusive of VAT at 17.5%. Prices may be subject to change without notice, E & OE. If an item does not have a price listed it is a new or special order item and the price and availability can be emailed to you on request.

Ordering

Orders can be placed online by selecting the quantity and presentation of an image and proceeding to the checkout. Telephone orders are also accepted. Until we have confirmed your order no offer of sale is made. The email sent to you upon completion of your on-line order is merely an acknowledgement of receipt and is not a confirmation of sale. In the event that we decline to process your order we will to inform you by email.

 Availability of Goods

All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and, if you do not wish to proceed with the order or for any reason we cannot supply the product, we will arrange for the order to be cancelled.

We offer an extended range of products, some off which are made to order and these products are subject to longer delivery times. It is our policy to contact you to explain the stock and delivery situation with these products. Again, if you do not wish to proceed with the order we will arrange for it to be cancelled.

 Delivery

Our standard delivery charge does not guarantee next day delivery. Although every effort is made for prompt delivery we cannot be responsible for any delays once goods have left our premises.

Where customers have requested and paid for a specified delivery time, and this has not been met, only the additional delivery charge will be refunded.

Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence. We shall not be liable for any losses, costs, damages or expenses incurred by the customer, or any other person or company, arising directly or indirectly from any failure to meet an estimated delivery date.

Unless otherwise agreed we may deliver by instalments. No further delivery charges will be made for "follow on" deliveries.

Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. If you wish for your order to be delivered to an alternative address then you must to pay via BACS. Once the BACS payment has been cleared into our account your order can be delivered to the address of your choice.

Time Limitations for Notification of claims Damaged in Transit

As internal damage cannot always be identified on delivery, the Customer must sign the driver's manifest as "unchecked". Should any damage be identified on opening the package we must be advised within 48 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging as this will be required to affect a claim against the carrier. The claim will be handled by us and replacement(s) will be sent out but we would need the damaged goods, complete with original packaging, returned to ourselves first. We cannot accept any claims for damage if the above time scales are not followed.

Shortages

It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the driver's manifest and it is the Customers responsibility to thereafter notify us within 48 hours of delivery.

Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 48 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.

Incorrect Goods

It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received, i.e. we may require the product codes and a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame; resolution will be by mutual decision.

Cancellation of Orders

Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our returns department. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 20% fee will apply, this will automatically be deducted from the credit issued.

Items no longer required (Not applicable for Faulty Goods)

If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods, providing that you contact us beforehand and receive confirmation for a refund, provided it is in pristine condition and in its original packaging.

The Customer will be responsible for the safe return of the goods. Goods must be returned "as new" or in the same condition that they were received in. There should be no damage, all parts, items should be returned, all packaging must be included and the product packaging must not be defaced in manner.

We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.
Adequate packaging must be used to return the goods.

Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received will be returned in the same manner.

We reserve the right to reject and item(s) that do not meet the criteria lay out above.

We advise that goods are returned to us via a method that offers proof of delivery, such as Royal Mail Recorded delivery for low value items and Royal Mail Special delivery for higher value items.
A restocking fee of 15% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered.
A restocking fee of 10% of the original invoice value may be levied on item(s) returned within 7 days of the goods being delivered.
Faulty Goods

Refunds

If for any reason you are issued with a refund, please note the following,
1. All refunds will be issued to the same payment method as on the original order.
2. A refund will usually reach your credit card account within 4/5 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.

Liability

Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

 Typographical Errors

In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

 Force Majeure

We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

No Waiver

Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

Severability

In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Copyright

The content, images, design and text on this site are the copyright of Bridge End Images Ltd. Logos contained in this site are trademarks and are copyright of their respective owners. No part of this website or its contents may be copied or reproduced without permission. Unauthorised use of any content is an offence and will be dealt with under the appropriate laws.

These Terms and Condition shall be construed in accordance with English Law.